Weekly posts on what makes documentation actually useful for software teams and the AI tools that increasingly read it.
A customer asks Claude or ChatGPT a question about your product. The AI confidently gives the wrong answer. The problem is rarely the AI. It is almost always the docs the AI is reading.
Three companies have the same documentation problem and pick three different paths to solve it. A buyer's guide for product, support, and engineering leaders trying to decide between a doc platform, a hired writer, and a managed editorial service.